Terms & Conditions

Last updated: 16/07/2026

1. About these terms

This website is operated by Mindful Consultant Services Ltd, company number 12985727, registered office 11, Wood Crescent, Bicester, OX25 2BD (“we”, “us”), trading as brucegreenhalgh.com and mindful consultant services Ltd. These terms cover use of this website and the general basis on which we provide the services described on it. They sit alongside — not instead of — the individual client agreement you sign before therapy, supervision or mindfulness work begins, and any separate written agreement for organisational/corporate work.

2. Services we offer

For individuals:

Therapy & Counselling — weekly 50-minute sessions, online or in person
Mindfulness — 1:1 sessions or short courses, online or in person
Retreats — residential retreats currently in the Peloponnese, Greece
Supervision — clinical or group supervision, online or in person

For organisations:

Training (open programmes, CPD, bespoke/in-house)
Mental health training and programmes
Wellbeing strategy, audits, programmes and guidance
Crisis & resilience readiness and critical incident response
Keynotes & speaking
Retreats & offsites for teams and leadership groups

Fees for individual services are indicative and shown on the relevant page; organisational work is quoted and agreed individually. All fees are reviewed periodically and the fee confirmed at the time of enquiry applies.

3. Making an enquiry and booking

Enquiries are made via the contact form on this website. Submitting an enquiry does not itself create a booking or a contract for services — it is the start of a conversation. A booking is only confirmed once we have corresponded directly (by email or otherwise) and agreed a date, format and fee, and, where applicable, you have signed a client agreement.

4. Fees and payment

Current indicative fees are:

Therapy & Counselling: £75 per session
Mindfulness: £50 per session (course pricing depends on duration)
Supervision: £75 per hour (individual) / £50 per hour per person (group)
Retreats: from approximately €800, varying by retreat and duration — see the Retreats page for current dates and pricing

Payment is due before each session, by BACS to Mindful Consultant Services Ltd. We do not currently take payment through this website.

5. Cancellations and rescheduling — individual sessions

We ask for at least 48 hours’ notice if you need to cancel or rearrange a session. Sessions cancelled with less notice than this will be charged in full. We will make reasonable efforts to give you similar notice if we need to cancel or rearrange a session ourselves.

6. Retreats — additional terms

A non-refundable deposit of 100 Euros secures your place; the balance is due by 1 Month before the retreat.
You are responsible for arranging your own travel and travel/medical insurance to and from the retreat venue.
You are asked to disclose any relevant physical or mental health considerations in advance so we can make reasonable adjustments where possible; this information is handled in line with our Privacy Policy.
Our cancellation policy for retreats is: full refund minus deposit if cancelled more than 4 weeks before the start date.
We reserve the right to cancel or reschedule a retreat in circumstances beyond our reasonable control (force majeure), in which case we will offer an alternative date or a refund of monies paid, less any costs already committed to third parties (venue, catering, etc.).

7. Confidentiality and its limits

As a BACP-accredited practitioner, Bruce Greenhalgh works in accordance with the BACP Ethical Framework for the Counselling Professions. What you share in sessions is treated as confidential, with the following limits, which will also be explained in your client agreement:

Where there is a serious risk of harm to you or to another person
Where disclosure is required by law or court order
Anonymised discussion in regular clinical supervision, as required by professional practice

These limits apply equally to critical incident and post-incident response work, including scenarios involving suicide or self-harm, where statutory or organisational reporting obligations may also apply.

8. Professional standards

Bruce Greenhalgh is an accredited member of the British Association for Counselling and Psychotherapy (BACP) and works within its Ethical Framework and holds professional indemnity insurance. BACP No 503739.

9. Your responsibilities as a client

Attend sessions as arranged, and give as much notice as possible if you cannot
Provide accurate information relevant to your work together, including relevant health information where asked
Engage honestly and respectfully with the process

10. Complaints

If you are unhappy with any aspect of our work together, please raise it with us directly in the first instance at bruce@brucegreenhalgh.com. If a complaint relates to professional conduct and cannot be resolved directly, you may raise it with the BACP via their published complaints procedure at bacp.co.uk.

11. Limitation of liability

We provide our services with reasonable care and skill, in line with professional standards. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability to you in connection with services provided is limited to the fees paid for the specific service in question. We are not liable for losses arising from your travel, accommodation or insurance arrangements in connection with retreats, which remain your responsibility.

12. Organisational and corporate engagements

Training, wellbeing consultancy, crisis and resilience work, keynotes and organisational retreats are scoped and agreed individually with the commissioning organisation. Where we enter into a separate written agreement or statement of work for that engagement, its terms take precedence over these website terms for that piece of work.

13. Use of this website

All content on this site (text, images, the RIGOUR framework and related materials) is owned by us or used with permission and may not be copied or reproduced without consent.
You agree to use this website only for lawful purposes.
We take reasonable care to keep information on this site accurate and up to date, but do not guarantee it is complete or error-free, and it does not constitute professional advice in itself.
Links to third-party websites are provided for convenience; we are not responsible for their content.

14. Governing law

These terms are governed by the laws of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to these terms

We may update these terms from time to time. The “Last updated” date at the top shows when they were last revised. Continued use of the site after changes constitutes acceptance of the updated terms.

16. Contact us

Any questions about these terms can be sent to bruce@brucegreenhalgh.com.